Warranty and complaints

Warranty & Complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it may happen that an order is damaged during shipping or that something else occurs for which you can claim warranty coverage. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.
If you discover, or should have discovered, a defect in the product, you must contact us within a reasonable period. A reasonable period is in any case two months. In some circumstances, a period longer than two months may also be acceptable.
If you contact us in good time, we will arrange a free repair or replacement.

Complaints

Things may not always go exactly as planned. We recommend that you first notify us of any complaints by emailing happygetfit@gmail.com . If this does not lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Since 15 February 2016, consumers in the EU have also been able to submit complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit it through the European Union’s platform.